Category: Portfolio Leadership

Supporting the most vulnerable people around the world

From Latin America to East Asia, our portfolio companies are doing incredible work helping to look after the most vulnerable people during these difficult times. Watch the video to see some of the amazing work being done by Quero Quero, Cataratas do Iguaçu S.A and Grupo Big – Brasil in Brazil, King Koil in China, YDUQS and Estácio Amazonia across South America, and Circet in France.

Olaplex supports hairstylists and salons with creative programs

Businesses can sign up for commission from the hair brand during the coronavirus shutdown.


Salons supported by this initiative

Hair-care brand Olaplex is supporting the thousands of US salons forced to shut their doors during the Covid-19 pandemic and the hairstylists left without income.
There are approximately 80,000 hair and spa salons in the United States, employing some 800,000 professionals. The industry has been hard-hit by the pandemic, with shelter-in-place orders requiring premises to close in many parts of the country.
Under one new program, the Salon Support Gift Card Program, the company will match the value of Olaplex gift cards that affiliated salons sell to their clients. The scheme will support up to 2,000 participating businesses, which can register their interest on the Olaplex website.
Another new program is aimed at helping hairstylists more directly. Led by the CEO and COO, Olaplex wanted to support the strong loyalty bond between salon clients and their hairstylists throughout this period of widespread closures. Through the new Professional Affiliate Program, salon clients can purchase Olaplex products retail on the company website, and hairdressers will gain 35 percent of the sale while their salons are closed.
In a further effort to boost spirits and enable stylists to learn new skills during this downtime, Olaplex quickly organized a two-day Virtual Hair Show to substitute for the in-person hair shows and conferences that would normally have taken place. The Hair Show consisted of 30-minute classes, from 10am to as late as 9pm, involving hair techniques, business advice, photography, and social media skills” for more than 100,000 hairstylists. A dozen different companies from all over the world were able to showcase their products, brands and talent.
Based in Santa Barbara, Califorina, Olaplex is one of the largest independent hair brands in the world. The company was founded in 2014 by beauty industry veterans Dean and Darcy Christal, bringing to market a revolutionary technology to protect and repair hair.

Vitaldent looks after Spain’s dental health in Covid-19 crisis

Clinic network keeps doors open to provide emergency cover and relieve pressure on the public health services during lockdown.

Owned clinics left open to provide emergency treatment
Spanish oral health group Vitaldent has been working to ensure emergency dental care is available to everyone who needs it during the Covid-19 pandemic.
Since the Spanish Government declared a State of Alarm on March 14, the Advent portfolio company has worked to care for patients and help relieve pressure on public healthcare services.
Vitaldent kept 24 dental clinics open to provide urgent treatment during the coronavirus emergency – including at least one in each of Spain’s Autonomous Communities. This in-person care was supplemented by the provision of free telematic patient care for less urgent cases, delivered by corporate medical practitioners via Vitaldent’s Contact Center.
Lastly, the company made its entire network of Spanish clinics available to public authorities, for the provision of dental treatment and wider non-Covid-19-related healthcare services, as needed. In doing so, the company aimed to help reduce the volume of medical emergencies being treated at public hospitals and clinics, so those resources could be focused on Covid-19 patients.
On May 11, when most regions of Spain embarked on the first phase of loosening the emergency regulations, Vitaldent reopened all of its clinics in Spain. All Vitaldent clinics are now following a special post-Covid-19 safety protocol, designed to protect patients, staff and clinic equipment.
The precautions now in force include taking the temperature of all patients as they enter a clinic, maintaining a mandatory safety distance between people in waiting areas, and providing individual protective equipment for employees and patients to wear during appointments.
The ability to respond quickly, maintain essential services during the lockdown and reopen the entire network quickly and securely, is testament to the strength of the management team and employees of Vitaldent. They have worked tirelessly throughout to balance patient service with patient and employee safety.
Vitaldent is a leading dental services provider in Southern Europe, with an extensive network of clinics across Spain and Italy. Its Spanish operation comprises around 300 owned and franchised surgeries, the largest network in the market. The company offers a wider range of services, including general odontology, surgery and implants, endodontics, dental aesthetics, prosthesis orthodontics and paediatric dentistry. 

Circet keeps vital communications channels open

Network service provider ensures critical users receive priority service during pandemic.


Printers used to manufacture face masks

As individuals and businesses adapt to staying at home and working remotely, Circet is doing all it can to keep communications up and running.
With the Covid-19 pandemic causing a significant increase in data use, Circet is continuing to maintain and upgrade internet and telecom networks across Europe.
What’s more, the company is making sure that critical users – such as hospitals and nursing homes – receive priority service.
In France, Circet has given precedence to emergency upgrades and repair works for hospitals and care homes. Here, a reliable internet connection is vital to allow doctors to work effectively, and to help elderly residents keep in touch with their families.
In the UK and the Republic of Ireland, Circet is using the rounds made by its engineers to help with the delivery of supplies to pharmacies and health centers.
In Spain, Circet has turned over its 3D printing capabilities to the manufacture of protective face masks for frontline healthcare workers. The company has arranged for several of its branches to donate this equipment to local hospitals.
Circet is Europe’s leading telecommunications network services provider. It offers network deployment and maintenance services for fixed and mobile telecommunications operators, local authorities, equipment vendors and key accounts. The company has operations in France, Germany, Ireland, the United Kingdom, Spain, and Morocco.

ATI keeps patients healthy with online physical therapy

ATI CONNECT offers a personalized home service for those unable to visit a clinic.

US healthcare company, ATI Physical Therapy, has launched a new online service to maintain patient care during the Covid-19 pandemic.
The new online physical therapy program, called ATI CONNECT, is designed to offer more than just a video chat between patient and therapist. ATI’s immersive experience makes use of best-in-class digital screening tools, comprehensive musculoskeletal evaluations, expert advice, in-depth content and video messaging – all delivered in a secure environment.
Each virtual, personalized session provides patients with the same one-on-one interaction and guidance from ATI’s licensed physical and occupational therapists as they would receive at a clinic. No app purchase or download is required to use the online service, which can be accessed on a smartphone, tablet or computer.
Because physical therapy is a type of medical treatment, and therefore “essential,” almost all of ATI’s clinics remain open for patients who need to see a therapist in person. Every facility is adhering strictly to all applicable health and sanitation guidelines recommended by the Centers for Disease Control and Prevention.
Based in Bolingbrook, Illinois, ATI is one of the largest providers of physical therapy services in the US, specializing in outpatient rehabilitation and related services. Its mission is to exceed customer expectations by providing the highest quality of care in a friendly and encouraging environment. The firm has more than 900 locations across the USA.

Nets helps merchants make vital switch to online sales

Scandinavian firms offers free use of its web-store technology during coronavirus lockdown.

3 months

Free access to eCommerce services

Nets is helping merchants adapt to online sales by waiving fees for its eCommerce solution.
Since lockdown regulations were imposed across Europe, many smaller retailers have found themselves unable to carry on selling goods from a physical store – causing a dramatic drop in turnover. This has forced the companies to move their business to the web, and quickly establish an online sales channel.
Nets has been offering three months’ free use of its eCommerce solution to affected businesses in the Nordic countries and the DACH region (Germany, Austria and Switzerland). Recognizing the urgency of the situation, Nets ensures that the technology is up and running within 24 to 48 hours.
The company has also been harnessing its systems to help government bodies with vital planning during the emergency. It has made its transaction data available to authorities, letting them analyze the impact of the pandemic and make decisions on how to respond.
Nets has been able to extend payment terms for merchants in difficulty, and to waive refund fees for businesses who have experienced cancellations – notably, those in the travel, restaurant or event sectors – as a direct result of Covid-19 and the lockdown.
Headquartered in Ballerup, Denmark, Nets is a leading provider of digital payment services and related technology solutions across Europe. It operates a network that connects merchants, financial institutions, corporate customers and consumers, enabling them to make and receive digital payments and make use of value-added services.

Uniting to support healthcare workers

Healthcare workers are doing everything they can to keep us all safe – and the Advent community is doing everything it can to support them. Check out this video to see how our portfolio companies, including AccentCare, Inc., First Watch Restaurants, InPost, and Syneos Health are going above and beyond to support incredible frontline workers.

Laird acclaimed for swift coronavirus response in China

British tech firm takes decisive action to reopen plants with full raft of protective measures.

Top 10

Laird’s plants placed in the top 10% of all factories that had resumed production by the Chinese government

Laird, a British technology business, has been praised for the resilience of its Chinese operation in the face of the Covid-19 pandemic.
The company was able to return 98 percent of its workforce to their jobs by February 28, after putting appropriate safeguards in place. The company received widespread recognition from local and national news sources for its swift reopening of factories closed down by the virus in January 2020.
The rapid return to operation was made possible through a recovery plan executed across Laird’s four factories, with the help of a specially convened Covid task force. An early priority was securing ample supplies of protective masks, which were mailed to employees during the Chinese New Year break.
The task force maintained close contact with the workforce, answering questions and allaying fears. Workers were reassured that they would be paid even if they were unable to come to work. Suppliers were also kept informed about the recovery plan, ensuring orders were not cancelled.
New protective measures on the factory floor include staggering start times and breaks, disinfecting the plant, taking the temperature of workers twice daily, and installing partitions to separate employees by at least 1.5 meters.
Throughout the process, the company consulted with the Chinese government, which sent a hospital team to audit the Covid mitigation program. It placed Laird’s plants in the top 10% of all factories that had resumed production.
Laird has incorporated the lessons learned in China into its working practices at other locations – including sites across Europe and North America. It has also been able to share valuable insights about how to tackle Covid-19 with other companies in the Advent portfolio.
Laird is a global engineering technology group that provides solutions in the fields of electromagnetic integrity, thermal performance and connectivity.

Grupo Cataratas distributes vital food and medical supplies in Brazil

Tourism services company partners with charity to feed families in need during Covid-19 outbreak.


Families supported

Grupo Cataratas, an Advent portfolio company that operates services at Brazil’s national parks, is ensuring needy families receive vital food supplies during the coronavirus pandemic.
The company has already donated 80 tons of food through the Instituto Conhecer para Conservar – an institute founded to promote environmental education and sustainable development. The donations have helped more than 5,000 families in local communities around Grupo Cataratas’ six parks.
In further initiatives, the company equipped a room in Fernando de Noronha island hospital, organized YouTube live sessions with a renowned infectologist on Covid-19 prevention, and offered the use of the parks’ ambulances, doctors and nurses to municipal hospitals and local government. Through discussion with regulators, Grupo Cararatas is also seeking to protect local companies and jobs.
Since 1999, Grupo Cataratas has managed sustainable tourism parks providing ticketing services, transportation, parking facilities, food and drink outlets, retail and other services at popular visitor sites in Brazil – including Iguaçu National Park and Marco das 3 Fronteiras in the south of the country, AquaRio, Bioparque do Rio and Paineiras Corcovado in Rio de Janeiro, and Fernando de Noronha in the north-east.

CCC provides industry know-how to support small businesses

Automotive information company keeps sector informed – and at work – with dedicated Covid-19 resources.

CCC Information Services (CCC) is helping small business in the United States face the unprecedented challenges of the Covid-19 pandemic. 
The company, which produces software and analytics for the automotive, insurance, and collision repair industries, is using its expertise to facilitate its customers’ ability to stay safe and make informed decisions during this period of acute economic uncertainty. CCC has created a comprehensive information and resources website for small and medium enterprises (SMEs) across the sector.
This site includes information and links for the Small Business Administration loan program and related loan application forms, plus information on further legislative and industry relief efforts. There is also a “CCC trends” section, which features the latest news and perspectives on the impact of Covid-19 on the industry.
In an effort to help customers keep their businesses open while keeping safe distance between employees, CCC is supporting collision repairers by expanding access to digital tools to support adherence to social distancing guidelines. The CCC Engage solution allows users to upload photos of vehicle damage and request an online estimate. Appointments can be scheduled online minimizing personal interaction with staff.
Additionally, shops can use CCC’s electronic parts ordering solution to order and receive the parts required for repairs, reducing physical contact.
Headquartered in Chicago, CCC and its affiliates provide cross-industry solutions to support the vehicle lifecycle. Its solutions and big data insights are delivered to a network of more than 350 insurance companies, 25,000 repair facilities, original equipment manufacturers, hundreds of parts suppliers, and dozens of third-party data and service providers.

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